Be Professional

By Mike Cosentino

In high school, I took a computer class. Part of taking the course was dressing for success. One day out of every week the instructor had us dress as if we were at work in an office. This was getting us ready for the work world and showing us how to be professional.

When we are going out and talking to people about our business or if we are hosting an in-home where people are coming to our home and we are telling people about our business we should always dress for success.

However, dressing for success is not the only way to be professional. When we are talking on the phone we also have to be professional. The way we talk to potential customers has to make them feel we are professional people they should trust with their business. Understanding this and working on this aspect of your sales call is part of your self-personal development plan.

You should always smile when you are talking on the phone. While it may not sound like much, this is one of those personal development tips that can go a long way. Believe it or not, people can tell if you are not smiling on the phone. Just adding a smile will make you sound more friendly and upbeat. You wouldn’t have become part of the business if the person that talked to you was rude and hard to get along with.

Not only how we talk but what we say is also important. Always use your manners. If the potential customer is saying something, don’t cut them off. They are the reason you are there and you are trying to make them happy enough to try your company. If they do, then your business has become more successful. Be polite and courteous. It will pay off in the end.

Most people like southern hospitality because people in the south are kind and courteous They respect each other and go out of their way to make the other person happy. Use this in your business. Go above and beyond the call of duty to make sure you are professional to each and every person you talk to. Even if you are not talking about your business be polite to people. You never know where your next customer will come from.

Always present yourself as a professional. If you want to be respected, you must respect other people. You can take a rude approach but you will be out of business before you get started. Why take that risk. Be professional from the start and you won’t have to worry about failing or having a reputation as a mean business owner.

You hear those advertisements that say you can work from home in your pajamas all day and earn an income with one of many new direct sales companies that are home based. This is fine as long as when you are talking to potential customers on the phone you are being professional in what you are saying and how you are saying it.

Mike Cosentino is a professional development expert, entrepreneur, and a top sales trainer read more of his topics or subscribe to his free newsletter at www.mikecosentino.net

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